Touchstone Energy Cooperatives (TSE Services) will soon be offering electric members the opportunity to share their thoughts on what makes the “cooperative difference.” Bartholomew County REMC members may be contacted to share their opinions via online surveys or by a simple telephone conversation. 

TSE Services is a cooperatively owned research company that has gathered data and information from members since 2004. The 2021 National Survey on the Cooperative Difference helps BCREMC to improve its service to the consumer, using firsthand information provided by those who know it best.

When members participate in the survey, they will be sending BCREMC direct feedback about how they feel the co-op is doing in the areas of customer service, cooperative value, satisfaction, and reliability along with several other components. Member insight provides the very foundation BCREMC needs to make continuous improvement and ultimately provide better service.

The survey will take 15-20 minutes to complete, and members may be contacted as early as May 3 and will continue through June 2, 2021. While survey questions will address customer satisfaction matters, reliability perceptions, and co-op strengths and weaknesses, consumers may also be asked their opinions on renewable energies, electric vehicles, and emerging technologies.

The information shared will help BCREMC see where it stands and will also show where it stacks up nationally against other utilities and electric co-ops, similar in size and service.

The survey is optional, however BCREMC encourages consumers to participate. The goal is to gather as much front-line information as possible.

Anyone with questions or concerns about the survey should contact us at 812-372-2546 or e-mail questions@bcremc.com.