Rob Schwartz

It’s amazing what we learn through listening and observation.

New products and services are more likely to gain the satisfaction of consumers when their introduction follows market research.

At Miami-Cass REMC, we’ve provided members with SmartHub, enabling them to check the status of their electric service, and receive updates on energy use.

Our members are using the app to conduct routine business with us, like online bill payments and viewing outage updates. Many of our members have downloaded our mobile app since we launched it a few years ago.

These mobile services are just new ways of connecting with people, like the member services representatives you reach when you call us, or greet you from behind the counters at our office. They help us offer quality services you expect us to provide.

Our goal is to find ways to help you control costs. That’s why we communicate with you about energy efficiency programs to help ease the burdens on your wallet.

Listening improves understanding, builds trust, strengthens relationships and fosters cooperation. It’s also crucial to collaboration and success.

That’s why Miami-Cass still loves face time with our members. Our annual meeting is a social event for our whole co-op family. We hope you’ll make plans now to join us in July at Peru High School for an evening of co-op business, fun and prizes.

How do we serve you better in 2018? The same way many of us try to serve community, society and family better, each day — by listening. In our offices, on telephones, through social media exchanges and in our face-to-face meetings, we’re ready to listen.

When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us. We’re always glad to hear from you.

ROB SCHWARTZ
CEO