As excited as I am about 2019 and the opportunities Clark County REMC has to keep serving our members with excellence, it’s important to look back from time to time and see where we’ve been. Here are a few of the highlights from 2018.
New voting options
The 2018 annual meeting marked the first time in our 79-year history when members were able to cast their votes for directors without attending the meeting, and it was an incredible success! We are always looking for ways to encourage more participation, and allowing members to vote by mail or online up to 30 days before the meeting resulted in twice as many people voting as had ever voted in the past.
Here’s what a few members had to say about the new process:
“This was the most simple and convenient way to vote. Two thumbs up!”
“This is the first time I ever voted in an REMC board election. Would not have done so without the ease of this online ballot process.”
“Glad I can receive my bill credit when I can’t attend the meeting. This is an equal opportunity given to all members.”
We’re glad you liked the new voting options, so be sure to take advantage of them in this year’s election.
Satisfaction scores
The best way for Clark County REMC to improve is for us to listen to feedback. The best place to get feedback is from you, our members. In 2018, thousands of REMC members from across the state of Indiana (and many of those from Clark County REMC) completed surveys to tell us how we’re doing.
The results are in, and Clark County REMC received the second highest score in the state for customer satisfaction! It’s great to know that so many of our members are pleased with the reliable, affordable service they receive, but we know we can always improve. We are working each day to make every member’s experience a positive one.
Commitment to community
Clark County REMC continues to make an impact in our shared communities. In 2018, we brought free bucket truck rides to hundreds of kids at the Clark County 4-H fair, and we hosted our second annual North Pole event in December, where families could get their picture with Santa and meet a real, live reindeer! We also gave members a chance to meet their director representatives by hosting tailgate events at local high school football and basketball games.
Co-op employees weren’t the only ones to get involved in the community in 2018. By your generosity, we were able to donate more than 5,000 pounds of food to local food banks during the holidays. You’ve shown us that being part of the community is important to you, so it’s important to us.
And, finally…
Each year brings change, and 2018 was no different. We welcomed two new employees to the REMC family. Presley Nash and Shelbi Ball are our two newest member service representatives, and they’re doing a great job. We also offered two summer internships, which were filled by Charles Eiler and Brian Gullion, engineering students from Purdue Polytechnic Institute in New Albany.
In closing, I sincerely hope to see you April 6 at Silver Creek High School. Not only will you experience an entertaining evening, and maybe win a prize, but you’ll feel good knowing that you had a voice in a very important decision that impacts one of our most vital resources: electricity.
From myself, the REMC board of directors, and the entire Clark County REMC team: See you at the Annual Meeting!
David A. Vince
General Manager
