Noble REMC is honored to have earned a 2023 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.
Noble REMC’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2023 ACSI Energy Utility Study. This award is a testament to Noble REMC’s ongoing efforts to provide the best possible member experience.
The 2023 Customer Satisfaction Award affirms that Noble REMC’s hard work has been noticed by its members. Noble REMC is grateful for its members and will continue to strive for excellence through constant dedication to improvement.
Noble REMC was created by our community to serve our community, and it’s our mission to continue to provide this high quality of service to you, our members.
We are immensely proud that Noble REMC members recognize our unwavering commitment to member satisfaction. Our team works tirelessly to deliver exceptional service and support to our broader community – from that first call with our member service representatives to that last interaction with our office or operations staff.
It’s our honor to serve you.
On behalf of the entire Noble REMC family, I extend our heartfelt thanks to our members, and we will continue to demonstrate our gratitude through steadfast dedication to excellence.
*Noble REMC earns this award based on data modeled by the ACSI® in 2023. Award criteria are determined by the ACSI based on customers rating their satisfaction with Noble REMC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.
