As an electric cooperative, our top priority is always to provide reliable, affordable energy to you, the consumer-members we serve. Because we are a co-op, our mission is to enrich the lives of our members and serve the long-term interests of our local community — and this mission has never been more critical than in recent months. One of the seven principles that guides all co-ops is “concern for community.” This principle is the essential DNA of Southeastern Indiana REMC, and it sets us apart from other electric utilities.
October is National Co-op Month, and electric cooperatives across the country are highlighting the many ways we “Power On.” Keeping this theme in mind, we recognize the essential role Southeastern Indiana REMC plays in serving a special community like ours.
Who would have fathomed in March that the COVID-19 virus would amount to a test of our community and our nation? The changing circumstances due to the pandemic have created both challenges and opportunities. Over the past several months, we’ve all been challenged to operate differently, and Southeastern Indiana REMC has stepped up to help our members and strengthen the safety net for our more vulnerable neighbors.
As an essential service and to ensure reliability of your power supply, we modified our operations to safeguard business continuity. Our line crews and other employees began working on staggered schedules to maintain separation. Some staff worked remotely. In the office, we limited and modified meetings and gatherings to allow for safe separation. We also adjusted our walk-in office availability and in-person service calls to ensure the health and safety of our employees and our valued members. For the health and safety of everyone, we think these measures were the prudent course of action for the times.
For our members impacted by COVID-19 who needed help with their electric bills, we waived late fees and worked with those hardest hit to make special payment arrangements. We also provided a free high-speed broadband internet hot spot to help with e-learning and remote working needs and increased our social media engagement efforts.
Southeastern Indiana REMC cares about this community — because we live here too. Since 1939, Southeastern Indiana REMC been serving this community, and that’s what we’ll continue to do — Power On.