Watt’s Up: August

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Posted on Aug 06 2024 in Southeastern Indiana REMC
Survey photo

Your Feedback is Important to Us

At Southeastern Indiana REMC (SEI REMC), we pride ourselves on delivering exceptional electric service and innovative programs tailored to meet your needs. As member-owners of our cooperative, your satisfaction and input are the cornerstones of our success. We believe in maintaining an open dialogue with our members to ensure we are not only meeting your expectations but exceeding them.

In the coming weeks, we will be launching a comprehensive customer satisfaction survey designed to gather valuable insights from you, our esteemed members. This survey is an essential tool that allows us to understand your experiences, preferences, and areas where we can improve. Your feedback will directly influence our decisions and help shape the future of our cooperative.

Why your participation matters

Your participation in this survey is crucial. The information you provide will help us:

  • Enhance service reliability: By understanding your experience with our service, particularly during outages, we can identify areas for improvement and implement solutions to ensure more reliable service.
  • Improve customer service: Your feedback on our response times and customer service interactions will guide us in training and resource allocation, ensuring you receive prompt and courteous assistance.
  • Develop relevant programs: We offer a variety of programs such as budget billing, paperless billing, and rebates. By knowing which programs you use and how satisfied you are with them, we can tailor our offerings to better suit your needs.
  • Explore new opportunities: With the increasing interest in electric vehicles and high-speed internet, your responses will help us understand the demand for these services and how we can support you in these areas.

Survey details

The survey will cover several key areas:

  • Demographic information: This helps us understand the diverse needs of our membership.
  • Electric service experience: Your insights on service reliability, outage response, and customer service interactions are vital.
  • Fiber service interest: We want to gauge your interest in high-speed internet services, understand your current internet usage, and see if you would consider switching to our fiber optic service.
  • Cooperative engagement: We value your involvement as member-owners. Your feedback on cooperative programs and your interest in participating in our governance will help us foster a more engaged community.

How to participate

You will receive the survey via USPS and email, and it will also be available on our website. We have made it user-friendly and concise to ensure it takes only a few minutes of your time. Your responses will remain confidential and will be used solely for the purpose of improving our services.

At SEI REMC, we are committed to providing you with the best possible service. Your feedback is invaluable to us, and we look forward to hearing from you. Together, we can continue to build a cooperative that not only meets your needs but also thrives on your active participation and input.

Thank you for being an integral part of our cooperative community.